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Our extensive experience and dedication to providing professional letting services was recognised in 2018 when we were honoured by The Best Estate Agent Guide (sponsored by Rightmove and The Property Academy) as the 17th Top Lettings Agency in the UK out of 26,000 Estate Agents. Since then, we have remained committed to upholding our high standards and professional approach to managing letting tasks and challenges. As representatives for both tenants and landlords, we bring a balanced perspective and expert local knowledge to our services. Our hard-working team is always willing to go above and beyond to ensure customer satisfaction.

Viewings are offered from Monday to Saturday during our office work hours. You can arrange a viewing for any available property either by email to the lettings team, or by calling the office directly to discuss and arrange a viewing at a mutually suitable time.

Please plan your journey ahead of time and do your best to arrive on time for your viewing. It is common for us to book viewings for the same property or others within quick succession in order to save time, so we cannot always automatically guarantee that your viewing can still go ahead if you are late and have not contacted us to advise of this. If you are running late, lost or there is an issue, please do contact the agency in advance to advise them so they may contact the agent directly.

If you decide that you are interested and wish to make a formal offer on the property, it is advised not to delay and to contact the agency via email quickly. The agent will reply to your email with a Lettings offer form, which will ask you a number of questions in order to formulate your offer so we may put forward to the landlord for acceptance. Before any monies are taken as a holding deposit, terms must be agreed first by the landlord i.e., the rent amount per calendar month, contract length, a mutual agreed moving in date and other conditions of let such as works required or furniture to add / replace.  

Whether your offer has been agreed or not by the landlord, we will inform you. If the offer is not accepted by the landlord we will advise why, and you may have an opportunity to revise your offer.

If the offer is accepted by the landlord, we will immediately create a Holding Deposit Form as fast as possible with all of the agreed terms inserted. We will send the completed holding deposit form to all relevant parties via your provided email addresses, in order for you to read through the document and digitally sign on your smartphone / computer if you are happy and wish to proceed.

The second page of the holding deposit form documents the required funds to be paid at this point, as well as the bank details you will need. In order to commit yourself to the property and take it off the market via the agreed terms, you will be asked to make a Holding deposit payment to us which must lawfully be no more than 1 Weeks’ Deposit, based on the agreed rent.  

With the Holding deposit form signed by all required parties and the holding deposit payment received, the agent will confirm receipt of both and at this point officially the property will be taken off the market. All other offers will be rejected, and any further viewings will be cancelled.  

As soon as the Holding Deposit payment is received, we will pass on your contact details to our default third party referencing company called ‘Rightmove Referencing’, who will complete the reference checks required. They will send each named tenant and guarantor (if applicable) an individual application form to the email address provided along with a PIN by text message, which you must complete online at your earliest convenience. You must ensure you provide them with as much accurate information as possible, as this may affect your ability to pass their checks.

 Verifiable income, previous landlord references and a soft credit check for adverse credit history are assessed.

We are lawfully required to carry out a Right to Rent check on each tenant before entering into a tenancy agreement. In accordance with the Right to Rent Law introduced in April 2016, we must legally verify each named tenant on the holding deposit form has the Right to Rent in the UK, with no exceptions.

If you ARE a British or Irish Citizen, you will need to prove this in advance of your move in date with one or more documents. An in-date passport is the one and only document required. We must see the original of this document in the office in order to verify, copy and sign off that we have verified the document with no exceptions. A photocopy or digital copies sent to us by email unfortunately are strictly not acceptable within the current legislation.

In the event you do not have a passport to present, please request further details from the letting agent who can advise of other documents that can be accepted.

If you ARE NOT a British or Irish Citizen, then the process must be done digitally online. You will be        required to raise and provide a Right to Rent Share Code, meaning you will NOT be required to visit the office with any documents. This must be done and raised from the gov.uk website, and you must provide us with the code provided, as well as your date of birth. www.gov.uk/prove-right-to-rent/get-a-share-code-online

Once the referencing process has concluded or within 4/5 days before the move in date, the tenancy agreement will be prepared and sent out for all parties to review and sign. This will be organised again via the Docusign application, the same digital process used to review and sign the holding deposit form. The final copy will be countersigned and released by us on the move in day once all has been checked and verified.

The balance of the deposit and advanced rent is due to be paid and cleared by the moving in date at the very latest. We always advise arranging the balance of monies to be paid at least 2 days in advance of the move in date if you are paying from a UK account, being mindful also of potential weekend delays. The monies will need to be cleared and received by us in full in order to release keys and grant access to the property.

With all of the above points in order and completed, keys can be released on the move in day. They must be collected from the office on the move in day and it would be best to speak to one of the lettings team in advance to book a time slot on the day to suit around your move in plans for the day in order to be organsied. Please note, keys are available from 11.00am at the very earliest on the moving in date. There will be 1 full set of keys provided to each tenant named on the tenancy agreement. Please note, ID will be required if it hasn’t already been provided.

It will be your responsibility to ensure you set up and register yourselves with gas, electricity, water rates, council tax and TV license (if applicable) when you move into the property. If any of the meters are pre-pay top up, you still must register with the supplier. Information on how to find out who the current electric and gas suppliers are will be provided on the move in date.

Network Agencies

Tenancy Agreement

Tenants Fee Schedule for Assured Shorthold Tenancies (ASTs) signed on or after 1st June 2019

Permitted payments pre-tenancy

Holding Deposit (per tenancy): Equal to 1 weeks (agreed) rent, to reserve a property. Please note this will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a right to rent check, provide materially significant false or misleading information or fail to sign their tenancy (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing). Should the Tenant(s) withdraw or fail referencing due to non-disclosure and/or falsified references this fee will not be returned. It will be used as a contribution towards your Tenancy Deposit, if the Tenancy proceeds to move in/completion.

Deposit: 5 week’s rent if the annual rent is equal to or less than 50,000, and 6 weeks otherwise.

Permitted payments during the tenancy

Rent: Paid as agreed in the terms set out in your tenancy agreement.

Unpaid Rent: If the rent remains due for more than 14 days from the due date interest will be charged on any amounts of rent due and in arrears at the rate of 3% above the Bank of England annual base rate calculated on a day to day basis from the date the same shall become due until payment in full is made and recover the interest as though it were rent.

Amendments to a Tenancy Agreement (i.e. Change of tenant) during the tenancy or at the renewal stage: If the landlord agrees to vary the terms of the tenancy, referencing on the incoming tenant will need to be completed, and a Deed of Assignment or new Tenancy Agreement will be drawn up in order to legally execute the changes, depending on the amendment required. 50.00 including VAT + any reasonable extra costs incurred if applicable.

Utilities: Paid as agreed in the terms set out in your tenancy agreement.

Loss or Damage to Keys or Security Devices: A reasonable charge depending on related costs. This will include: The cost of replacing a single key or device, the cost of getting a locksmith to attend if necessary, to gain access or change the locks, and any other costs incurred directly in relation to this. Payments may be levied upfront.

Early Termination: Should the tenant wish to leave their contract early and the landlord accept, they shall be liable to the landlords costs in re-letting the property, as well as all rent and all utilities due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Permitted payments after the tenancy

Claims for Damage: Costs will be sought to put the landlord or agent back in the position they could have been had the tenant carried out all their obligations as set out in their tenancy agreement. The costs of such damages will be claimed from the tenant’s deposit at the end of the tenancy.

Network Agencies is a member of CMP (Client Money Protect Ltd), which is a client money protection scheme. We are a proud member of The Property Ombudsman, which is a redress scheme. We are also a member of mydeposits, which is a tenancy deposit scheme.